THE CACTUS MAN

COLDHARDYCACTUS.COM

DOGTUFFGRASS.COM

AN OFFICIAL SOURCE FOR DOGTUFF™ TURF GRASS

Refunds & Returns

If you are unsatisfied for your order, you may email us at info@prairiestormnursery.com to request a refund.

Refunds are given for highly unsatisfied customers and any plant that is DOA (Dead on Arrival)

To place a claim, please have your order number and a CLEAR picture of your plant in the original shipping container and we will be more than happy to send you out replacement plants OR provide a refund/giftcard.

 

In the unfortunate circumstance of an issue or mistake with the order we will provide a refund or replacement.  Depending on what is most appropriate to your situation.

We will pay for replacement shipping if it is our mistake.

Please provide a picture of the plant if it is in a less than ideal state, we will then send a replacement or refund.  The picture will take place of any returns so we do not have to deal with return postage.

Please make sure to reach out within 30 days of receiving your order to resolve any issues.

If you decide to cancel an order that has not been packed there will be a full refund processed.  If it has already been packed you will be responsible for a 10% restocking/packing fee.  If the order has already been shipped we will have to handle it on a case by case basis.

Gift Cards are non refundable.  Purchases made with gift cards can be refunded if you meet the above criteria.  This is a shopify policy not ours so please understand.